C: Deliver Quality Service
C1. Develop a Trained and Committed Staff
C1.1 Does the business provide training, or support staff in their efforts to obtain training in the skills necessary for them to do their job?
| Yes | No | For More Information |
C1. Trained and Committed Staff: Why this is important
A well-trained staff can help you achieve your business objectives by increasing customer satisfaction levels and helping increase revenues and profits. Staff training will:
- Improve customer service
- Increase skills and knowledge
- Increase success in performing job functions
- Improve staff attitudes and morale
- Contribute to higher productivity and lower staff turnover
What’s Involved
Staff training can take several forms:
- On the job training
- Job shadowing
- Formal training – on-site or off-site
- On-line training
For More Information - Resources
Nova Scotia Tourism Human Resource Council
The Council provides information on training programs and delivers some directly. The website also has links to the Canadian Tourism Human Resource Council’s programs and services http://www.tourismhrc.com/emerit-certification.php
emerit http://www.emerit.ca
The Canadian Tourism Human Resource Council is committed to building the most professional Canadian tourism work force possible. emerit is their brand for the delivery of National Occupational Standards, training tools and a national Professional Certification program. emerit provides access to on-line, paper-based and instructor led training programs for many tourism-related occupations.
Nova Scotia Community College (NSCC) http://www.nscc.ns.ca/
The college offers a range of tourism and hospitality training programs, some as continuing education programs.
Mount Saint Vincent University (MSVU) http://www.msvu.ca/business-tourism/index.asp
The Department of Business Administration and Tourism and Hospitality Management offers a range of tourism-related courses. Distance education options are available.
Cape Breton University (CBU) http://www.cbu.ca
Cape Breton University offers a Hospitality and Tourism Management program, and also has a School of Business. Distance education options are available.