1. Here is a short checklist that can help resolve the issues:

• talk to the business involved

• be firm but be calm - you may be angry but shouting will not help the process

• deal with the person with whom you did business

• ensure that you know what you want for a resolution

• keep in mind that the resolution may not happen quickly - have patience

2. If you cannot solve the issue through personal contact, write to the business involved.

• outline your complaint - be clear and concise

• outline the steps that you have taken so far - this shows why you are writing
to them

• outline how you would like it to be solved - this is very important

• send by registered mail - or at least some form of delivery that gives you back
a signature that will prove they have received it

• include your name, address and phone number

• attach COPIES of your receipt or invoice

If you still feel you are not getting satisfaction, you can contact the following organizations for help:

Measurement Canada will work with you and the Registered Vendor in order to resolve the dispute.

Service Nova Scotia & Municipal Relations can help you review whether the business treated you fairly, and provide you with general information on resolving consumer complaints.

You can contact the Registry of Firewood Vendors in Nova Scotia by email at nsfirewoodregistry@ic.gc.ca