These policies are provided to inform landlords and tenants of the policies used by the Residential Tenancies Program and to help readers understand the Residential Tenancies Act. These policies are used by the Residential Tenancies Program to make decisions under the Residential Tenancies Act.

The policies may not address all situations or disputes which may arise between a landlord and a tenant. The Residential Tenancies Program may change any policy it determines to be inconsistent with the Residential Tenancies Act. Policies may also be added or deleted as necessary to improve the function of the Residential Tenancies Program. Where any policy conflicts with the Residential Tenancies Act, the Act takes precedence.