Even the careful and informed consumer can sometimes run into trouble in the marketplace. If you feel that you have a legitimate concern or complaint, talk to the business involved. Most businesses want to keep their customers happy. If you deal with the problem directly and properly, you may be able to resolve the issues quickly.

 talk to the business involved

 be firm but be calm - you may be angry but shouting will not help the process

 deal with the person with whom you did business

 ensure that you know what you want for a resolution

 if warranties/guarantees are involved, ensure you know who takes care of it -
  Can it be done at the store? Does it need to be sent away? Is the store
  responsible? Is the manufacturer responsible?

 keep in mind that the resolution may not happen quickly - have patience

 a personal visit is normally the most effective

 if results are not to your satisfaction, talk to the manager

If you cannot solve the issue at the manager's level, or you have purchased the item or service from a non-storefront operation (mail, direct sellers, online, etc), write a letter to the firm's regional or head office or to the product's maker. Here are some of the points that should appear in this letter:

 outline your complaint - be clear and concise

 outline the steps that you have taken so far - this shows why you are writing
  to them

 outline how you would like it to be solved - this is very important

 send by registered mail - or at least some form of delivery that gives you back
  a signature that will prove they have received it

 send a copy to the store or business where you purchased the goods or services

 include your name, address and phone number

 describe the product/service, where you purchased it, and how much it cost

 attach COPIES of work orders, receipts, warranties, guarantees or invoices

 REMEMBER TO KEEP THE ORIGINAL FORMS/CONTRACTS/RECEIPTS ETC

Several types of businesses are regulated in NS. This means that the businesses must meet specific requirements and standards (as laid down by the province) in order to do business.

Some of the regulated businesses are:

 Cemetery products and services (privately owned businesses)

 Funeral products or services

 Collection agencies

 Consumer reporting agencies

 Direct Sellers

 Lenders or loan brokers (except banks)

If you have problems with any of the above, call Service Nova Scotia at: (902) 424-5200 or toll free (800)670-4357

We can help you understand your rights and assist you in solving your consumer issue. Even if your complaint involves a non-regulated business, we can still provide you with information on how to proceed with other options, such as small claims court.

It is also suggested that you read through the appropriate Consumer Savvy information sheet to learn more about your rights.

To submit a consumer complaint please click here.