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Frequently Asked Questions
My supervisor has recommended that I contact EAP. Is this mandatory?
Contacting EAP and receiving assistance is completely voluntary at all times. If there has been a change in your overall well being that affects your attendance or
work performance, EAP is one resource that may be of help. You do not have to tell your supervisor that you have contacted EAP.
Who will know if I call EAP?
Your call to EAP is kept is confidential. EAP staff are qualified professionals that work under a code of ethics and cannot release any information without the
employee/family members written consent. You need not tell anyone that you have contacted EAP.
There are a few exceptions to confidentiality. By law, we are required to report certain circumstances, for example, situations where you pose a serious threat to
yourself or others.
Is there a cost?
Speaking to an EAP consultant doesn't cost you anything. Referrals to some community resources are free. If you are referred to a private counsellor, costs are
covered by medical insurance (i.e. Blue Cross) and/or EAP.
What happens when I call the EAP number?
- When a person (employee/family member) calls EAP they speak with a professional EAP staff member.
- EAP staff clarifies with the person calling any questions they may have about the Nova Scotia Government EAP.
- EAP staff assesses the person’s concerns and provides appropriate information and/or referral to a private counsellor, public agency, and/or other resources.
- If a voice mail message is left on the EAP line - messages are returned as soon as possible or within 24 hours.
- Appointments with private counsellors are set up as soon as possible or within two weeks.
- EAP staff working with the Nova Scotia Government EAP can be reached weekdays: Monday to Friday (Business Hours).
- Evening, weekend, and holiday EAP coverage is provided through a partnership with Health Canada’s Crisis Referral Center (CRC).
- Staff at Health Canada’s CRC take care of referral options for crisis situations and refer other calls back to the Nova Scotia Government EAP staff.
- Employees and family members in crisis can receive confidential assistance 24/7.
- Consultation with EAP staff can occur on the phone or in person (if preferred) and this can be arranged with EAP staff.
What types of issues can EAP help with?
Here are just some of the issues EAP can assist you with:
- Family - relationships, couple issues, parenting, separation/divorce, etc.
- Psychological - grief/loss, stress, depression, anxiety, abuse, anger, etc.
- Work Related - conflict, environment, harassment, performance issues, etc.
- Addiction - alcohol, drugs, gambling, prescription medication, internet, etc.
- Other - critical incident, elder care, financial, legal, etc.
Who is eligible to receive assistance from EAP?
- Full-time civil servants
- Statutory departmental appointments (including correctional institutions)
- Casuals with over six months accumulated service
- Canadian Union of Public Employees employed with T&PW
- Order in Councils
- MLAs
- Retirees
- Any of the above on LTD or STI
- Term and intern employees
- Family members of employees (as defined by insurance benefit plan)
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