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What does the Ombudsman do?
The Office of the Ombudsman handles complaints
against provincial or municipal government departments, agencies, boards and commissions. Investigation and Complaint Services addresses the majority of these inquiries and complaints.
It is non-partisan and operates as an
independent agency. All complaints filed with the office
are confidential and not subject to freedom of information requests.
The Ombudsman considers and investigates
complaints from people who believe they have been treated unfairly when
using government services or when they believe a policy or procedure
has not been followed correctly or is unfair.
Its purpose is to improve the delivery
of government services provided to Nova Scotians.
An important objective for the Ombudsman
is to explain why and how a complaint can be seen as an opportunity
to improve services provided by government. Even when a complaint is
not supported, it presents an opportunity to review policies and procedures
to ensure the highest standard of service delivery.
Goals of the Ombudsman
- Quality complaint resolution process
- Awareness, access and understanding of the Office of the Ombudsman
- Fairness and accountability in public sector administration
The Office of the Ombudsman does not
handle complaints involving:
- decisions of Cabinet
- the courts or judges
- federal government departments or
agencies
- private individuals and corporations
- elected provincial or municipal officials
- an individual whose complaint is
represented by a union
- a legislative avenue of appeal
Staff of the Office of the Ombudsman
provide information and presentations on the role of the Office of the
Ombudsman. Information on these services can be obtained by contacting
the office at (902) 424-6780 or toll free at 1-800-670-1111 or by viewing our brochure.
Do You Have Concerns About Provincial or Municipal Government Services?
English *PDF
French *PDF
*If you need the free Acrobat PDF Reader, please click on
the following link to go to the Adobe Acrobat download page.
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