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About the Ombudsman

The first ombudsman was established in 1809. The word ombudsman is a unique office that provides independent, unbiased investigations into complaints against provincial and municipal government departments, agencies, boards and commissions.

The Nova Scotia Office of the Ombudsman was established in 1971. The office is basically comprised of two sections: Investigation and Complaint Services, and Youth and Senior Services. We also have responsibilities for investigating complaints under the Civil Service Disclosure of Wrongdoing Regulations, which came in effect in September 2004.

The focus of the office is to resolve complaints about provincial and municipal government services. It does this by:

• gathering facts and information
  
• reporting findings
  
• issuing recommendations
  
• bringing reason and understanding to disputes

Dwight Bishop is the Ombudsman for Nova Scotia.

Office of the Ombudsman: Organizational Chart

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