Home
Who We Are
How We Can Help

Complaints
Administrative Reviews
Investigations
Follow up and Closure
Own Motion Investigations

Youth and Senior Services
Disclosure of Wrongdoing
Contact Us
Links
Ombudsman Act
Regulations
Publications

News Releases

Investigations

If a complaint requires an investigation, the complainant will be provided a written summary of the complaint for their review and approval.

• providing the complaint summary and questions to the government body involved
• reviewing legislation, policies, procedures and regulations
• interviewing sources who may be of help during the investigation
  
• acquiring approval of any interview notes taken by telephone or in person
• extensive written reports
• a legal opinion is sometimes required

The Office of the Ombudsman makes sure the complaint is investigated thoroughly and that the investigation is impartial and objective. If the investigation shows that the complaint is not founded, the complainant will be notified why the evidence does not support the complaint.

• unreasonable or unjust
• oppressive or discriminatory
• based on a mistake of law or fact
• contrary to law
• made based on knowledge, expertise and discretion which has been wrongly or improperly used
• made based on information that should not have an impact on the decision
• have failed to give reasons why a certain decision was made