MEP Online Access Technical Tips
We've prepared the following tips and advice to make your online experience as easy as possible.
Information Security
Remember to keep your information secure:
- If you are using a computer in a public place, such as the library, make sure no-one can see the screen or the numbers you are entering.
- Remember to log out when finished.
Your session will automatically end after 15 minutes of inactivity or when you browse to a different page on the internet. In this case, you will have to log in again if you wish to return to your account.
First Time Login
When logging into the MEP system for the first time you will see a dialogue box pop up. You will receive one of the following browser prompt options, you must either:
Press "Grant Always" option
or
check "Always trust content from publisher"
to continue. You may then proceed to log in using your case number and Personal Identification Number (PIN). After the first time you log in you will no longer see the dialogue box pop up, and you will then go directly to the MEP login screen.
MEP Online is an Oracle Application. At this time Oracle Applications are not compatible with JRE 7 /Java 7. If you have this version installed on your computer you will have to remove it and re-install JRE 1.6/ Java 6 in order to access MEP Online. Remove new version of Java in the same way as you would remove any other software from your Windows computer.
Windows 7 and Vista - Uninstall Programs
1. Click Start
2. Select Control Panel
3. Select Programs
4. Click Programs and Features
5. Select the program you want to uninstall by clicking on it, and then click the Uninstall button.
You may need administrator privileges to remove programs.
Windows XP - Uninstall Programs
1. Click Start
2. Select Control Panel
3. Click the Add/Remove Programs control panel icon
4. The Add/Remove control panel displays a list of software on your system, including any Java software products that are on your computer. Select any that you want to uninstall by clicking on it, and then click the Remove button.
To download Java 6/ JRE 1.6.
http://www.oracle.com/technetwork/java/javase/downloads/jre6u35-downloads-1836473.html
If you are having a problem accessing MEP Online please contact MEP at 424-0934 in Metro or toll free in NS 1-855-322-0934 or email us at NSMEP@gov.ns.ca.