Infoline

Call (902) 424-0050 in the Metro Halifax/Dartmouth area
Call 1-800-357-9248 outside of Metro
Available 24 hours a day/7 days a week

What is Infoline?

INFOLINE is an automated telephone system which will give you information about your maintenance order and its enforcement. The information you receive comes directly from our computer and is the same as information provided by an Enforcement Officer.

Why have we developed Infoline?

Maintenance Enforcement Officers are dedicated to collecting maintenance payments and as much of their workday as possible needs to be spent on that activity. INFOLINE provides you with immediate access to the information from your file 24 hours a day, 7 days a week. Once you have used it, we are sure you will be pleased with the results.

How do I use Infoline?

Call the phone number at the top of this page. You will need to use a touch tone phone. If you only have access to a rotary phone, you will need to call the office handling your case.

To get information on your case, you will need both your case number and personal identification number (PIN). These should have been sent to you upon enrollment.

Enter your case number and PIN when asked by the recorded voice on INFOLINE. You will then be given a list of choices and you will press one of the telephone buttons to receive the information of your choice.

To leave a message on Infoline

Call INFOLINE at 424-0050 in Halifax Metro or 1-800-357-9248 (toll free) outside of Metro
Listen to opening message
If using touch tone phone press any key to continue, if using rotary listen to instructions
press star (*) to skip instructions
press star (*) again to skip instructions
enter case number
enter personal ID number
press 6
listen to message and wait until prompted then enter your telephone number
press 1 if number you entered is correct
press 1 again to leave message
record message
PRESS POUND (#) WHEN DONE
PRESS 3 TO SEND MSG

 

To request a call back without leaving a message

Call INFOLINE at 424-0050 in Halifax Metro or 1-800-357-9248 (toll free) outside of Metro
Listen to opening message
If using touch tone phone press any key to continue, if using rotary listen to instructions
press star (*) to skip instructions
press star (*) again to skip instructions
enter case number
enter personal ID number
press 6
listen to message and wait until prompted then enter your telephone number
press 1 if number you entered is correct
PRESS POUND (#) TO HAVE A CALL BACK WITHOUT LEAVING MESSAGE.