Client satisfaction is important to the Maintenance Enforcement Program (MEP). We try to make sure clients have the chance to tell us about quality service they receive and get the help they need to address concerns. Your feedback helps us improve our service and make changes that better meet your needs.
Compliments
You may tell us about your compliment:
- in person,
- by phone at the MEP office where your file is located, or
- by writing to the address or fax of the MEP office where your file is located
If you know the name of the staff member who helped you, please tell us so their good work can be recognized.
Complaints
To obtain an appropriate and timely response, please address your concerns or complaints as follows:
Step 1: Speak to your Enforcement Officer at the MEP office where your file is located and explain your concerns. The Enforcement Officer will work with you to try to resolve your concerns. You may also put your concerns in writing and fax or mail it to the MEP office where your file is located.
Step 2: If your concerns cannot be dealt with satisfactorily by the Enforcement Officer, you may ask to speak with the Regional Coordinator. The Regional Coordinator may request that you put your concerns in writing.
Step 3: If you are still concerned about how the MEP is handling your case after taking steps 1 and 2 , please send your complaint in writing to the Director of Maintenance Enforcement. Concerns and enquiries about the existing policies and practices may be sent in writing or fax to the Office of the Director of Maintenance Enforcement.
Please keep in mind that you may not always agree with the enforcement action taken on your file, whether you are a Payor, or a Recipient. The Enforcement Officers make decisions on a file based on the individual circumstances of the file, and in accordance with the Maintenance Enforcement Act.