MEP Electronic & Online Services
We at the Maintenance Enforcement Program are always trying to make it easier for you to make or receive payments and get information about your file. So we are introducing a new online service to make that information available to you whenever you want it. We’re also introducing electronic banking for those who prefer using Internet banking or telephones or bank machines for payment convenience. Our system is not changing; just the options available to you. Read below for more information.
MEP Online
Our new service allows you to get secure automated information about your account 24 hours a day, 7 days a week. Log on to MEP Online for any arrears balance owing on your file, current enforcement actions in place or the current status of your file.
Please note that the information provided by MEP Online is updated once a day, at approximately midnight. If a recent transaction does not appear, please check back the next day for up-to-date information.
To logon, to MEP Online you will need:
- Your MEP Case ID
- Your Personal Identification Number (PIN)
- You will also need to identify yourself as either the Payor (person ordered to pay support) or the Recipient (the person ordered to receive support)
If you don’t know your Case ID or your PIN, call the office where your file is located. The automated information that you receive on this site is updated on a daily basis. In the unusual circumstance that there is a discrepancy, leave a message and request a call back through the INFOLINE at 424-0050 in Metro Halifax, and toll free at 1-800-357-9248. To keep your information secure, do not share your Personal Identification Number with anyone.
Before accessing MEP Online we'll offer you some some technical advice on using the service. You will then be shown a User Access Agreement which you will have to accept in order to proceed.
» Proceed to MEP Online Access
Electronic Banking
We can now accept Maintenance payments through electronic and telephone banking. This new option will allow maintenance payments to be made through the Internet, via telephone or through banking machines. It’s just like paying any other bill online:
- Go to your bank website
- Look in the Pay Bills section
- Click on the Nova Scotia Maintenance Enforcement Program
- Use your Maintenance Enforcement Program Case number as the account or bill identification number
Payors may wish to use the "recurring payment" option to have their maintenance payment automatically deducted from their accounts and forwarded to the Maintenance Enforcement Program on a regular basis.
Reminder to Enroll in Direct Deposit
This is the quickest way for you to receive your payments if the payor deposits the money using electronic banking. If you do not yet have your payment deposited to your account, please contact the MEP to have the direct deposit application forms sent to you, or download the forms below. If you change banks or accounts, be sure and tell MEP right away.