FOIPOP requires that the head of the public body make every reasonable effort to assist applicants with their application and to respond without delay, openly, accurately, and completely.

The initial contact between an applicant and an administrator will usually be either by telephone or in writing. This step will assist in clarifying the nature and scope of the application and will insure that the application is clear to both the public body and applicant. This will allow the public body to locate and review all the records sought by the applicant.