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 Service Inquiry Process |
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Service Inquiry Process The Emergency Health System in Nova Scotia is an evidence based organization that relies on customer and provider feedback to improve quality and enhance efficiencies. This patient focused system requires a system for clients, providers and system administrators to easily query the ground and air ambulance operations to ensure that they are meeting the clients' needs. The EHS system has implemented a Service Inquiry (SI) process, that provides anybody who comes in contact with the system, the opportunity to inquire as to processes, protocols, response time, paramedic interaction, or other issues that the client was unclear of, or not satisfied with. This process is designed to be client friendly with prompt and appropriate responses. All service inquiries are received by EHS as an opportunity to validate the system, enhance customer knowledge of the system, as well as to drive system improvements and efficiencies. In this SI process, all service inquiries are logged and categorized in order to establish trends in customer satisfaction. Please find below the revised Emergency Health Services Nova Scotia Service Inquiry Form. This form is to be used by your facility and/or patients if you feel the service provided by EHS and/or an EHS Contractor exceeds or does not measure up to your expectation of service. Please submit your comments, questions or concerns to EHS (Attn: Senior Director Halifax Office) by using the attached Service Inquiry Form and mail or fax it to the address/fax number located on the top left hand side of the form. After receipt of your inquiry we will assign it a Service Inquiry ID number and send it to the EHS Communications Centre for investigation. This process enables us to track your inquiry and ensures a rapid response. Please feel free to photocopy this form for future use. If you need additional forms or more information regarding the Service Inquiry process, please do not hesitate to contact EHS at (902) 424-8902. Sincerely, Jean Young Service Inquiry
Form - Adobe Acrobat
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