Checklist - Better Forms for Better Regulation

The form filler

  • I have thought about my clients-the people who will fill in the form.
  • I have considered the range of literacy levels they have.
  • I have thought about how much they know about the topic of this form.

The form in general

  • The form has a clear purpose.
  • The title states this purpose in a way that the client will understand.
  • The form gives clear instructions for completing and submitting it.
  • The form includes contact information in case the client needs help.
  • The form is clearly identified as a Government of Nova Scotia form.

Form particulars

Content
  • Every question asks for absolutely necessary information.
  • Each question asks for one thing at a time and asks for it once only.
  • All necessary information is included, but no unnecessary information.
  • If I have asked for a signature, I have made sure this is necessary to our process.
Organization
  • I have grouped related questions together.
  • I have used headings to make the sections clear, if needed.
  • The order of questions will make sense to my clients.
Language
  • Each question is clearly worded.
  • I have used words that my clients will understand.
  • I have avoided jargon and acronyms.
  • I have explained any technical or legal language that I must use.
  • I speak directly to my client using "you," "your company," or "your family."
  • I have used the same word when I mean the same thing-for example, I have
  • not used words like licence, permit, and approval interchangably.
  • A fresh pair of eyes has checked my spelling and grammar.
Layout
  • The form uses white space to make it inviting and not intimidating.
  • The client has enough space to answer each question.
  • The font is large enough for the client to read.
  • If I have used graphics, they are both useful and appropriate.
Distribution
  • The form is available online.
  • If not a true online form, then it is at least an electronically fillable PDF (portable
  • document format).
  • The form is available in the right locations-online and hard copy.

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